Refund Policy

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1. Refund Overview

Samet Phu LLC is committed to customer satisfaction. This Refund Policy outlines the conditions under which clients may request refunds for services provided through our platform and website at sametphu.com.

2. Eligibility for Refunds

Clients are eligible to request a refund under the following circumstances:

• Services were not delivered as described
• Services fail to meet agreed-upon specifications
• Request is submitted within 30 days of service completion
• Client has not received the full value of promised services

3. Refund Request Process

Step 1: Initiate Request

To request a refund, contact our customer service team at contact@sametphu.com with your order details and reason for the refund request.

Step 2: Review and Investigation

Our team will review your request and conduct an investigation within 5 business days. We may request additional information or documentation to assess your claim.

Step 3: Resolution

Upon approval, refunds will be processed within 7-10 business days to the original payment method.

4. Non-Refundable Services

The following services are non-refundable:

• Services completed and delivered in full
• Custom work completed to client specifications
• Services where client requested completion of work
• Services delivered more than 30 days prior to refund request

5. Partial Refunds

Partial refunds may be issued if:

• Only a portion of services were not delivered
• Services were partially completed but not utilized
• A service package included multiple deliverables and only some were affected

Partial refunds will be calculated based on the percentage of services not delivered or utilized.

6. Refund Timeline

Refund processing follows this timeline:

• Request Submission: Day 1
• Review Period: 2-5 business days
• Decision Notification: 5 business days
• Processing: 7-10 business days after approval
• Bank Processing: 3-5 additional business days

7. Dispute Resolution

If a client disagrees with our refund decision, they may appeal by providing additional documentation within 10 days of the decision notification. Our management team will conduct a secondary review.

8. Contact Information

For refund inquiries, please contact:

• Email: contact@sametphu.com
• Phone: +1 332 465 3687
• Company: Samet Phu LLC
• Country: United States

9. Policy Updates

Samet Phu LLC reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

10. Customer Satisfaction Guarantee

Your satisfaction is our priority. If you have any concerns about the services provided, please contact us immediately. We work diligently to resolve issues and ensure you receive the best possible experience.